Frequently asked questions

About your order

For Colissimo shipments to mainland France, Monaco and within French overseas departments(1) and French overseas collectivities, the delivery time is 48 hours (2 working days).

For Colissimo shipments to overseas, the approximate delivery time is 5 to 7 days depending on the destination.

For international Colissimo shipments, the approximate delivery time is 4 to 8 days depending on the destination.

(1) Overseas departments: Guadeloupe, French Guiana, Martinique, Réunion and Mayotte. French overseas collectivities: Saint-Barthélemy, Saint-Martin and Saint Pierre et Miquelon.

To France : 6,67 € excl. taxes
To Dom-Tom : 12,63 € excl. taxes
To Europe hors France : 8,37 € excl. taxes
To United-Kingdom : 9,61 € excl. taxes
To Switzerland : 10,71 € excl. taxes
To the world outside Europe and Dom-Tom : 22,08 € excl. taxes

You can track your order using the tracking number we have provided by entering it here: www.laposte.fr/outils/suivre-vos-envois

If the item of jewellery or pearl does not suit you, you can return or exchange the product within a period of 2 weeks following receipt of your order.

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